Privacy Policy

This policy explains what we collect, why we collect it, and the choices you have. We keep data collection to the minimum needed to run your chat service.

1. Information we collect

We collect information you provide directly — such as your name, email address, business details and payment information — when you create an account or contact us. We also collect the content you add to your knowledge base and the messages exchanged in your conversations.

When a visitor uses your chat widget, we may collect their messages, approximate location, browser, device and the pages they viewed, so your agents and AI can help them effectively.

2. How we use information

• To provide, operate and improve the HelpChatly platform.
• To generate AI responses using the knowledge you have added.
• To route conversations to your human agents when needed.
• To process payments and manage your subscription.
• To send you important service and account notifications.

3. Data isolation

Each business's data is strictly scoped. One business can only ever access its own conversations, visitors and knowledge base. We never share your data across accounts.

4. We never sell your data

Your data is not for sale. We do not sell personal information to advertisers or data brokers, and we do not use your conversations to train models for other customers.

5. Security

All traffic is encrypted in transit. Payment credentials are handled by our payment processors and are never stored on our servers. We apply access controls and monitoring to protect your data.

6. Data retention & your rights

You can export or delete your conversations and knowledge base at any time from your dashboard. If you close your account, we remove your data in line with our retention schedule and legal obligations.

7. Cookies

We use essential cookies to keep you signed in and to run the service. The chat widget uses local storage on your visitors' devices to maintain their session.

8. Changes to this policy

We may update this policy from time to time. When we make material changes we will update the date above and, where appropriate, notify you.

9. Contact us

Questions about your privacy? Email us at support@helpchatly.com and we'll be glad to help.